ISTRA (from here on referred to as “Istra,” “we,” “us,” or “our”) treats your ​personal data confidentially and in accordance with the provisions of data ​protection law. This privacy statement informs you about how we collect and for ​what purpose we process the personal data of our customers.

HOW WE PROCESS AND MANAGE ​YOUR PERSONAL DATA

Customer Service

Istra processes personal data to ​enhance our customer service. This ​includes handling inquiries and ​requests, and ensuring seamless ​communication between the customer ​and our guides. This process is ​essential for delivering a high-quality ​service experience.

Marketing

Istra processes personal data for ​marketing purposes. This allows us to ​inform customers about our products ​and services. You have the right to ​withdraw your consent at any time ​regarding the processing of your ​personal data for direct marketing ​purposes.

For the following purposes, Istra ​processes the following personal data: ​name, email address, phone number, ​home address, and IP address.

Provision of Services

Istra processes your personal data as it ​is necessary for the execution of ​contractual agreements with our ​customers. This includes managing your ​personal information to facilitate ​booking experiences, sending ​confirmation emails, maintaining ​contact with your guide, and enabling ​you to submit reviews on our website.

A ‘cookie’ is a small piece of data sent ​from a website and stored on the user’s ​computer by their web browser while ​browsing. Cookies are designed to help ​websites remember information or track ​the user’s browsing activity, such as ​clicking specific buttons, logging in, ​recording pages visited, or items added ​to a shopping cart in an online store. They ​can also be used to retain information ​that the user has previously entered into ​form fields, such as names, addresses, ​and passwords.

ISTRA uses cookies to enhance your ​experience on our website, as well as for ​analytical and marketing purposes. If you ​prefer not to accept cookies, you can ​adjust your browser settings to receive a ​warning before cookies are placed. ​Please note that if you reject cookies ​from our website, we cannot guarantee ​its proper functionality, as some features ​may be lost.

What is an SSL Certificate?

SSL Certificates are data files that link a ​cryptographic key to an individual’s or ​organization’s details. When an SSL ​Certificate is installed on a web server, it ​activates the padlock and the HTTPS ​protocol in your browser’s address bar, ​ensuring a secure connection between ​the web server and the browser. SSL ​Certificates are essential for securing ​transactions, logins, and data transfers.

Security is a top priority for us. ISTRA ​utilizes a trusted SSL Certificate across ​our entire website to ensure your ​personal data is fully protected.

If you require more information about ​how your personal data is processed or ​about the security of our website, ​please do not hesitate to contact us at ​info@istratours.com. We would be ​pleased to assist you. your personal data ​is fully protected.

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